Discovering the capabilities of technology with ZOHO business applications for business purposes.
Discovering the capabilities of technology with ZOHO business applications for business purposes.
Resolving the diverse and distinct needs of each business requires more than a single solution. This is where the integration of
multiple products and customization tailored to individual customer requirements becomes crucial in maximizing business efficiency.
To gain a clearer understanding of this concept, let's delve into an example.
The Problems:
1, Oh Yes faced difficulties in handling the large number of queries from both vendors and customers, which originated from multiple sources. This created a challenge for the company in effectively organizing and tracking each individual query. As the volume of queries increased,
it became increasingly difficult to keep a record of all the inquiries and ensure that they were appropriately addressed in a timely manner.
The absence of a streamlined system made it challenging to manage the flow of queries, potentially leading to delays, miscommunication, and a less efficient resolution process.
2, The company also faced difficulties in conducting effective follow-ups with both customers and vendors. They struggled to track the progress of ongoing conversations. Furthermore, when the company reached out to follow up with customers and vendors, they faced a challenge in accurately recognizing and identifying the individuals involved. This made it difficult for them to determine the results or advantages that these interactions brought about. In simpler terms, they struggled to know exactly who they were talking to and how these conversations impacted the overall outcomes or benefits for the company.
3, The company faced significant challenges when it came to executing numerous campaigns through WhatsApp, email, social media, customized messaging, and telephone calls. Coordinating and managing campaigns across these diverse channels presented several difficulties that required careful planning and execution.
4, Gathering feedback from clients who had completed the service posed a significant challenge for the company. Once the work was finished, it became difficult to obtain timely and comprehensive feedback from customers, which was crucial for evaluating their satisfaction, identifying areas for improvement, and in evaluating overall success of the service delivery.
5, The company encountered a major difficulty in dealing with tasks related to creating and managing phone calls, as well as other related activities. It was a significant challenge for them to handle the process of initiating and managing phone calls, along with all the tasks associated with it. In simpler terms, they faced a big problem when it came to making and managing phone calls, and all the tasks that were connected to them.
SOLUTIONS
ZOHO CRM; We used Zoho CRM to track and classify leads from multiple sources such as WhatsApp, websites, Facebook, and other campaigns, enabling them to have a centralized view of leads under a section called "leads." This section provided details such as lead names, phone numbers, sources, current statuses, handler details, and creation timestamps. Zoho CRM also provided notifications for follow-ups, simplifying the process.
