OVERVIEW
Technopark, Thiruvananthapuram, India’s pioneering IT park, manages a large and diverse ecosystem of IT and non-IT tenants across multiple phases, buildings, and office modules. The organisation operates within a structured governance framework and supports continuous infrastructure development, routine maintenance activities, and a sustained volume of leasing enquiries.
As part of its ongoing efforts to strengthen digital enablement and operational visibility at scale, Technopark engaged OHO Solutions to implement Zoho CRM for leasing and customer relationship management, and Zoho Projects for construction and maintenance project management. Both platforms were configured to build upon existing processes and support standardisation, transparency, and cross-functional coordination.
Technopark, Thiruvananthapuram, India’s pioneering IT park, manages a large and diverse ecosystem of IT and non-IT tenants across multiple phases, buildings, and office modules. The organisation operates within a structured governance framework and supports continuous infrastructure development, routine maintenance activities, and a sustained volume of leasing enquiries.
As part of its ongoing efforts to strengthen digital enablement and operational visibility at scale, Technopark engaged OHO Solutions to implement Zoho CRM for leasing and customer relationship management, and Zoho Projects for construction and maintenance project management. Both platforms were configured to build upon existing processes and support standardisation, transparency, and cross-functional coordination.
EXECUTIVE SUMMARY
Technopark, Thiruvananthapuram operates one of India’s largest technology campuses, supporting startups, mid-sized enterprises, and global organisations. With operations distributed across multiple phases and buildings, the organisation manages parallel workflows covering enquiry handling, tenant onboarding, contract lifecycle management, space allocation, and infrastructure coordination
While established systems and procedures were already in place, the scale and complexity of campus operations presented an opportunity to further leverage enhanced digital tools to consolidate information and provide improved operational visibility. Zoho CRM was adopted to support leasingrelated activities, and Zoho Projects was deployed to bring consistency and structure to engineering and maintenance workflows. Together, these platforms complement Technopark’s governance framework and support efficient, scalable operations.
Technopark, Thiruvananthapuram operates one of India’s largest technology campuses, supporting startups, mid-sized enterprises, and global organisations. With operations distributed across multiple phases and buildings, the organisation manages parallel workflows covering enquiry handling, tenant onboarding, contract lifecycle management, space allocation, and infrastructure coordination
While established systems and procedures were already in place, the scale and complexity of campus operations presented an opportunity to further leverage enhanced digital tools to consolidate information and provide improved operational visibility. Zoho CRM was adopted to support leasingrelated activities, and Zoho Projects was deployed to bring consistency and structure to engineering and maintenance workflows. Together, these platforms complement Technopark’s governance framework and support efficient, scalable operations.
PROBLEM STATEMENT AND KEY CHALLENGES
Technopark’s multi-phase campus operations require digital systems capable of supporting scale, accuracy, and coordination across departments. The initiative focused on further strengthening the following operational areas:
1. Lead and Space Allocation Management
Technopark follows an established queue-based mechanism to regulate and prioritise leasing enquiries. With enquiries originating from multiple channels such as website submissions, referrals, walk-ins, and direct communications, the focus was on consolidating these touchpoints within a unified digital platform. This approach supported consistent tracking, timely follow-ups, and orderly space allocation, while remaining aligned with existing transparent policies and procedures.
2. Real-Time Space Visibility
Given the size and distribution of the campus, maintaining accurate visibility of office space availability, occupancy status, and reservations across phases and buildings is essential. A structured digital approach was implemented to support timely access to reliable space-related information for operational planning and decision-making.
3. Project Execution Tracking
Construction, renovation, and routine maintenance activities involve multiple stakeholders and recurring workflows. A standardised project management framework was introduced to track milestones, tasks, and progress consistently across engineering initiatives.
Technopark’s multi-phase campus operations require digital systems capable of supporting scale, accuracy, and coordination across departments. The initiative focused on further strengthening the following operational areas:
1. Lead and Space Allocation Management
Technopark follows an established queue-based mechanism to regulate and prioritise leasing enquiries. With enquiries originating from multiple channels such as website submissions, referrals, walk-ins, and direct communications, the focus was on consolidating these touchpoints within a unified digital platform. This approach supported consistent tracking, timely follow-ups, and orderly space allocation, while remaining aligned with existing transparent policies and procedures.
2. Real-Time Space Visibility
Given the size and distribution of the campus, maintaining accurate visibility of office space availability, occupancy status, and reservations across phases and buildings is essential. A structured digital approach was implemented to support timely access to reliable space-related information for operational planning and decision-making.
3. Project Execution Tracking
Construction, renovation, and routine maintenance activities involve multiple stakeholders and recurring workflows. A standardised project management framework was introduced to track milestones, tasks, and progress consistently across engineering initiatives.
EVALUATION OF THE PROBLEM
OHO Solutions conducted a detailed evaluation of Technopark’s operational workflows, approval hierarchy, space management process, and engineering project structure. By mapping daily activities across departments, we identified where delays occurred, how manual dependencies affected accuracy, and which processes required automation. The assessment revealed that a dual-platform approach using Zoho CRM and Zoho Projects would deliver the governance, structure, and real-time transparency Technopark needed. The systems were designed to integrate seamlessly, reflecting Technopark’s organisational hierarchy and operational complexity.
OHO Solutions conducted a detailed evaluation of Technopark’s operational workflows, approval hierarchy, space management process, and engineering project structure. By mapping daily activities across departments, we identified where delays occurred, how manual dependencies affected accuracy, and which processes required automation. The assessment revealed that a dual-platform approach using Zoho CRM and Zoho Projects would deliver the governance, structure, and real-time transparency Technopark needed. The systems were designed to integrate seamlessly, reflecting Technopark’s organisational hierarchy and operational complexity.
PROPOSED SOLUTION
Zoho CRM – Leasing and Space Management Support
Zoho CRM was configured to support leasing operations through structured data capture, task management, and lifecycle tracking.
Zoho CRM was configured to support leasing operations through structured data capture, task management, and lifecycle tracking.
Centralised Enquiry Management
Leasing enquiries from multiple channels were recorded and managed within a single system, improving traceability and follow-up consistency.
Contract Lifecycle Tracking
Contract creation, renewals, and key milestones were managed through structured workflows, with a central repository for associated documentation.
Task Management and Operational Support
Tasks, reminders, and internal checkpoints were configured to support orderly progression of leasing activities, aligned with Technopark’s existing queuebased validation mechanism.
Zoho Projects – Construction and Maintenance Management
Zoho Projects was implemented as a dedicated platform for managing engineering-related activities.
Project Planning and Monitoring
Projects were structured using milestones, task hierarchies, and templates to ensure consistency across construction and maintenance works.
Role-Based Access and Accountability
User access was defined based on organisational roles, ensuring clarity of responsibility and secure system usage.
Workflow Discipline and Documentation
Task sequencing, project-level approvals, and documentation features supported orderly execution and audit-friendly recordkeeping.
Resource Tracking and Reporting
Timesheets, workload views, dashboards, and reports provided visibility into project progress, timelines, and resource utilisation.
The implementation involved requirement finalisation, system configuration, custom field setup, workflow definition, and structured user training. Phased testing and user familiarisation ensured smooth adoption without disruption to ongoing operations.
The implementation involved requirement finalisation, system configuration, custom field setup, workflow definition, and structured user training. Phased testing and user familiarisation ensured smooth adoption without disruption to ongoing operations.
The adoption of Zoho CRM and Zoho Projects reinforced Technopark’s operational practices and delivered the following benefits:
Improved traceability and consistency in leasing enquiry management Enhanced visibility into space availability and occupancy across the campusStandardised planning and monitoring of engineering projects Reliable dashboards and reports to support informed decision-making
The adoption of Zoho CRM and Zoho Projects reinforced Technopark’s operational practices and delivered the following benefits:
Improved traceability and consistency in leasing enquiry management
Enhanced visibility into space availability and occupancy across the campus
Standardised planning and monitoring of engineering projects
Reliable dashboards and reports to support informed decision-making
Through the structured deployment of Zoho CRM and Zoho Projects by OHO Solutions, Technopark, Thiruvananthapuram further strengthened its leasing support and infrastructure project management capabilities. The solution enhanced operational visibility and standardisation while aligning fully with Technopark’s established governance framework. This digital enablement supports efficient day-to-day operations and provides scalability for future growth
Through the structured deployment of Zoho CRM and Zoho Projects by OHO Solutions, Technopark, Thiruvananthapuram further strengthened its leasing support and infrastructure project management capabilities. The solution enhanced operational visibility and standardisation while aligning fully with Technopark’s established governance framework. This digital enablement supports efficient day-to-day operations and provides scalability for future growth