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- Home Soul (Theyyampattil Group)
Furniture retailer centralises leads, follow-ups and service requests on Zoho CRM
Home Soul, the furniture retail brand of the Theyyampattil Group, moved lead tracking, follow-ups and after-sales service onto Zoho CRM.
About the client
Home Soul is a furniture retailer from the Theyyampattil Group, known for quality furniture and customer experience.
The challenge
- No central platform to track and nurture leads
- Manual processes led to missed opportunities and uneven follow-up
- No tools to schedule and monitor client interactions
- Service requests were not tracked and resolved promptly
What we built
- Zoho CRM for central lead management
- Automated follow-ups and scheduled client interactions
- Service request tracking from logging to resolution
The result
Leads and service requests are visible to the team in one place, improving efficiency, customer engagement and sales outcomes.
Have a similar business challenge?
If your business has outgrown spreadsheets or legacy software, talk to us about a phased move to Zoho.