Zoho Desk implementation and licensing
Zoho Desk turns customer requests from email, phone, WhatsApp and web forms into tickets with owners, response targets and a full history.
- Category
- CRM & Sales
- Licensing
- Available through OHO Solutions
- Free trial
- 14 days, no card needed ↗
- Implementation
- Zoho-certified consultants
What is Zoho Desk?
Zoho Desk is a customer support system. It turns emails, website forms, calls, chats and social messages into tickets, assigns them to the right agent, tracks response times, and keeps a knowledge base where customers can find answers themselves.
Who uses it
- Support teams handling customer requests by email or phone
- Businesses with service level commitments to customers
- Companies with after-sales service or warranty claims
- Teams that want support history linked to the CRM
How a support ticket is handled
- RequestEmail, form, phone or chat
- TicketCreated and categorised
- AssignRouted to the right agent
- ResolveWithin the agreed time
- FeedbackCustomer rates the support
What Zoho Desk does
Multichannel tickets
Email, phone, web, social and WhatsApp in one queue.
SLAs & escalation
Response targets with automatic escalation.
Assignment rules
Tickets routed to the right team.
Knowledge base
Self-service answers for customers.
Customer portal
Customers track their own requests.
Support analytics
Volumes, response times and satisfaction.
Apps it usually connects to
Sign up through our partner link and an OHO consultant can help you set it up properly.
Can Zoho Desk handle WhatsApp support?
Yes. WhatsApp conversations can come into Zoho Desk as tickets, with the same SLAs and history as email.
Can Zoho Desk show the customer's sales history?
Yes. With Zoho CRM connected, agents can see the customer's details and deals alongside the ticket.
Can customers check ticket status themselves?
Yes. Zoho Desk includes a help centre where customers can submit tickets, check their status and search articles.
Need help with Zoho Desk?
Start a free trial on your own, or talk to us about the right setup for your team.