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Zoho for travel and aviation businesses
Travel and aviation businesses sell high-value, time-sensitive services. We help them respond faster, track every booking or admission, and keep agents, payments and support in order.
What usually goes wrong
Enquiries answered too slowly
Travellers book with whoever replies first.
Itineraries rebuilt each time
Quotes prepared from scratch in documents.
Agent commissions disputed
Payouts calculated by hand.
Payments and balances unclear
Advance and balance payments tracked separately.
Support requests scattered
Changes and complaints handled across phones and email.
Seasonal peaks overwhelm teams
No automation for confirmations and reminders.
The process, step by step in Zoho
Each step is a stage in Zoho, with automation and visibility at every handover.
How Zoho fits travel and aviation
Travel agencies, tour operators and aviation academies deal with many enquiries, quick quotes and many suppliers. Zoho manages enquiries, itineraries, bookings and payments in one flow, so nothing is lost between sales and operations.
What you track in Zoho
- Enquiries
- Destination, dates, travellers and budget.
- Quotes and itineraries
- Day-wise plans with costs and margin.
- Bookings
- Flights, hotels, visas and transfers per traveller.
- Suppliers
- Airlines, hotels and ground handlers with rates and payables.
- Payments
- Advances, balances and refunds.
Compliance and local rules
- GST and TCS on overseas tour packages in India
- VAT on travel services in the UAE
- Passport and visa documents stored with restricted access
Decide before you start
- Which booking tools your team already uses
- How quotes are built and approved
- When advances and balances are due
- What customers should receive at each stage
A typical Zoho setup
Zoho CRM customised for bookings or admissions, Zoho Books for payments and commissions, Zoho Desk for customer support, and Zoho Campaigns for repeat business.
Automation
- Instant enquiry acknowledgement
- Payment due reminders
- Pre-travel or pre-course checklists
- Agent commission calculation
Integration
- WhatsApp Business
- Payment gateways
- Booking and inventory systems via API
Reporting
- Bookings by source and agent
- Revenue and margin per package
- Support response times
Has OHO Solutions worked with travel businesses?
Yes. Clients include Fortune Tours, Shiloh Travel & Tours and Spice Routes Luxury Cruises.
Can agents log in to see their bookings?
Yes, through a CRM portal or a Zoho Creator portal, with access limited to their own records.
Can Zoho connect to our booking engine?
Usually, if the booking system has an API. We review it first, then connect bookings to Zoho CRM and Zoho Books.
Can we see profit per booking?
Yes, when supplier costs and customer invoices are linked to the booking.
Have a similar business challenge?
Talk to us about your processes. We'll show you how they could run on Zoho.