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Electronics wholesaler manages orders, warranties and service on a Zoho Creator app
Infinity Traders, an Ernakulam electronics wholesaler, replaced Excel tracking of inventory, serial numbers and warranties with a custom Zoho Creator application.
About the client
Infinity Traders is an electronics wholesale trading company in Ernakulam that supplies products to retail stores in many locations.
The challenge
- Inventory and serial numbers for warranty registration tracked in Excel
- Growing volumes made manual records hard to maintain
- Service quality and staff time were affected
What we built
- A custom Zoho Creator application designed around their workflow
- Warranty and serial-number mapping, service tickets and replacements
- A technician portal for service agencies and payout calculation
The result
Within six months of go-live, tracking orders, mapping warranties, providing service and issuing replacements all happened in one platform, saving more than 60% of the time previously spent.
Have a similar business challenge?
If your business has outgrown spreadsheets or legacy software, talk to us about a phased move to Zoho.