Kerala IT park manages leasing on Zoho CRM and engineering on Zoho Projects

The park hosts startups, mid-size firms and global companies across many buildings. Good processes were already in place; the scale of the campus called for better tools.

The problem

Enquiries from many channels

Website, referral, walk-in and direct enquiries needed one place that respected the park's queue-based rules.

Space visibility

Teams needed reliable views of free, occupied and reserved space across phases.

Engineering work

Construction and maintenance needed a standard way to track tasks.

What we built

Zoho CRM

Central record of every leasing enquiry
Contract, renewal and key-date workflows with document storage
Tasks aligned with the queue-based process

Zoho Projects

Templates and milestones per project type
Approvals and audit-friendly records
Timesheets, workload views and dashboards

Before and after

Area	Before	After
Leasing enquiries	Several channels	One record in Zoho CRM
Contracts	Tracked separately	Lifecycle workflows
Space data	Hard to see at scale	Clear availability
Engineering	Varied tracking	Standard templates

How the project ran

Assessment: workflows, approvals and space management reviewed
Requirements: scope agreed with each department
Configuration: CRM modules and Projects templates built
Phased testing: refined on user feedback
Training: structured sessions for each team

Results

Leasing and engineering teams now work from structured systems that match the park's governance model, and managers use dashboards for decisions.

Questions about this project

Why two Zoho products?

Zoho CRM fits leasing and contracts; Zoho Projects fits construction and maintenance work.

Did the park have to change its rules?

No. The setup was built around its existing queue-based process.