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Diamond jewellery retailer connects leads, manufacturing, payments and delivery on Zoho CRM Plus
Sunny Diamonds, a Kochi-based diamond jewellery retailer with showrooms and an e-commerce store, brought lead management, design sharing, manufacturing tracking, payments and delivery onto Zoho CRM Plus.
About the client
Sunny Diamonds is a Kochi-based retailer of Internally Flawless diamond jewellery, with showrooms in Thiruvananthapuram and Kozhikode and an e-commerce business serving customers worldwide.
The challenge
- Leads from many channels with no central tracking, leading to missed follow-ups
- Custom jewellery designs shared manually over WhatsApp
- Inconsistent order updates during manufacturing
- Manual payment reconciliation and poor delivery tracking
What we built
- Zoho CRM Plus set up around the e-commerce and showroom sales process
- Lead capture and follow-up automation
- Manufacturing order tracking with customer updates
- Payment monitoring and delivery coordination with partners
The result
Lead management, communication, manufacturing, payments and delivery now run from one platform, improving conversion and on-time delivery.
Have a similar business challenge?
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